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Express Delivery
Next-day Delivery Available
Hassle Free Returns
Simple, Straightforward Return Process
Trusted for 16+ Years
16+ Years of Trusted Grocery Experience
Imported Caribbean Favourites
Authentic Jamaican & Afro-Caribbean Products
Food Wise Croydon
Welcome to Foodwise Croydon, your trusted store for quality groceries, everyday essentials, and great value.
We are committed to making shopping easy and convenient by offering a carefully selected range of products our customers know and love. Whether you are shopping for daily essentials, snacks, drinks, or household favourites, Foodwise Croydon is here to serve the local community with friendly service and reliable quality.
At Foodwise Croydon, our goal is simple: to provide a convenient, dependable, and enjoyable shopping experience every time.
Frequently asked questions
What is your Cancellation Policy?
At Foodwise Croydon, we understand that plans can change and you may need to cancel an order. This policy explains when cancellations are accepted and how they are handled.
1. Cancellation Eligibility
You may request to cancel your order within 24 hours of placing it.
After this period, cancellation requests may no longer be accepted, as your order may already have been processed, prepared, or dispatched.
2. Orders Already Processed or Dispatched
If your order has already been fulfilled or dispatched, it cannot be cancelled.
In this case, if you no longer want the item, you may need to follow our Returns Policy once the order has been delivered, subject to eligibility.
3. How to Cancel an Order
To request a cancellation, please contact our customer service team as soon as possible and provide your order details.
You can contact us using the details below:
Foodwise Croydon
Phone: +44 7814 407153
Email: info@foodwisecroydon.co.uk
4. Refunds for Cancelled Orders
If your cancellation request is approved within the eligible timeframe, a refund will be issued to your original payment method.
Please allow a reasonable number of working days for the refund to appear, depending on your payment provider.
What is your Delivery Policy?
At Foodwise Croydon, we aim to deliver your order as quickly and efficiently as possible. Please read our delivery policy below before placing your order.
1. Delivery Areas
We currently deliver to addresses across the United Kingdom. If you have a special delivery request or live in a remote area, please contact us before placing your order.
2. Delivery Options and Costs
We offer the following delivery options:
- 1–3 Working Days Delivery: £9.99
Your order should arrive within 1 to 3 working days after dispatch. - Next Day Delivery: £15.99
For urgent orders, select Next Day Delivery to receive your items on the next working day after dispatch.
3. Order Processing Time
Orders are usually processed on the same day once payment has been successfully confirmed, provided the order is placed before 8:00 PM.
Please note that processing times may take longer during busy periods, public holidays, or due to unexpected circumstances. If there is a significant delay, we will do our best to contact you.
4. Order Tracking
Once your order has been dispatched, we will send you a confirmation email with your tracking details, where available. You can use this information to follow the progress of your delivery.
5. Missed or Failed Deliveries
If a delivery is unsuccessful because of incorrect address details, failed access, or the recipient being unavailable, the courier may attempt re-delivery.
If the parcel is returned to us after failed delivery attempts, additional delivery charges may apply before the order can be sent again.
6. Damaged or Missing Items
If your order arrives damaged, incomplete, or with missing items, please contact us within 24 hours of delivery.
We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution in line with our Returns and Refund Policy.
7. Fresh and Perishable Products
For fresh or perishable items, we strongly recommend choosing Next Day Delivery where available.
Once delivered, fresh products should be checked immediately and stored, chilled, or consumed as appropriate to maintain quality and freshness.
Can I order online from Foodwise Croydon?
Yes, you can shop online through the Foodwise Croydon website and place your order directly for delivery.
Where is Foodwise Croydon based?
Foodwise Croydon is based at 39 Church Street, West Croydon, CR0 1RH, and also serves customers online across the UK.
Are your products suitable for Caribbean, African and international cooking?
Yes, Foodwise Croydon stocks a variety of groceries, ingredients, seasonings and kitchen essentials that are ideal for Caribbean, African and international cooking.
Do you update your product range regularly?
Yes, Foodwise Croydon regularly updates its product range with fresh stock, popular groceries and essential items based on customer demand and availability.