Terms of sale

Last updated: April 5, 2026

Overview

This website is operated by Foodwise Croydon. Throughout the site, the terms “we”, “us” and “our” refer to Foodwise Croydon. Foodwise Croydon offers this website, including all information, tools, products, and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by these Terms of Sale, including any additional terms, conditions, and policies referenced here or available elsewhere on our website.

These Terms of Sale apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to all of the terms and conditions, you must not access the website or use any of our services.

Any new features, tools, or services added to the current store will also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting changes on this page. Your continued use of the website following any updates means that you accept those changes.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region of residence, or that you are the age of majority and have given consent for any minor dependants to use this website.

You may not use our products or services for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction while using the website, including copyright laws.

You must not transmit any viruses, worms, or any code of a destructive nature.

Any breach of these Terms may result in immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that content you provide to us, excluding payment card information, may be transferred unencrypted over various networks and adapted to technical requirements. Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the service, use of the service, or access to the website without our express written permission.

Headings used in these Terms are for convenience only and do not affect interpretation.

3. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The content on this website is provided for general information only and should not be relied on as the sole basis for making decisions.

This website may contain historical information, which is provided for reference only and may not be current. We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any information.

4. Prices and Service Changes

Prices for our products may change without notice.

We reserve the right to modify or discontinue any part of the service, product offering, or website content at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.

5. Products or Services

Certain products or services may be available exclusively online through the website. These may have limited quantities and may only be returned or refunded in accordance with our applicable policies.

We make every reasonable effort to display product descriptions, images, and colours as accurately as possible. However, we cannot guarantee that your device’s display will reflect product colours exactly.

We reserve the right to:

  • limit sales of our products or services to any person, region, or jurisdiction
  • limit quantities of any product or service
  • change product descriptions or prices at any time without notice
  • discontinue any product at any time

We do not guarantee that the quality of any products, services, information, or other material purchased by you will meet your expectations, or that errors in the service will always be corrected.

6. Billing and Account Information

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed under the same account, the same payment method, or the same billing or delivery address.

If we change or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time of order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store, and to promptly update your information where necessary.

7. Third-Party Tools

We may provide access to third-party tools or services that we do not monitor or control.

These tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind. We accept no liability arising from your use of optional third-party tools.

Your use of third-party tools is entirely at your own risk, and you should ensure that you understand the terms on which those tools are provided by the relevant third party.

8. Third-Party Links

Our website may include links to third-party websites or services that are not affiliated with us.

We are not responsible for examining or evaluating the content, accuracy, or policies of third-party websites, and we accept no liability for any harm or damages related to third-party websites, products, or services.

Please review the policies and terms of any third-party website before engaging in any transaction.

9. User Comments, Feedback and Submissions

If you send us comments, feedback, ideas, suggestions, proposals, or other materials, whether requested by us or not, you agree that we may use, edit, copy, publish, distribute, and otherwise make use of them without restriction.

We are under no obligation to:

  • keep comments confidential
  • pay compensation for comments
  • respond to comments

We may remove content that we consider unlawful, offensive, abusive, defamatory, obscene, or otherwise objectionable, or that violates any party’s rights or these Terms.

You are solely responsible for any comments you submit and their accuracy.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

11. Errors, Inaccuracies and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times, or availability.

We reserve the right to correct such errors and to update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted your order.

12. Prohibited Uses

You may not use the website or its content:

  • for any unlawful purpose
  • to solicit others to perform unlawful acts
  • to violate laws or regulations
  • to infringe our intellectual property rights or those of others
  • to harass, abuse, insult, harm, defame, slander, or discriminate
  • to submit false or misleading information
  • to upload viruses or malicious code
  • to collect or track the personal information of others
  • to spam, phish, crawl, scrape, or interfere with security features
  • for any obscene or immoral purpose

We reserve the right to terminate your use of the website or services for any prohibited use.

13. Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of our website or services will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of the service will be accurate or reliable.

Your use of the website and services is at your sole risk. All products and services are provided “as is” and “as available”, except where expressly stated otherwise.

To the fullest extent permitted by law, Foodwise Croydon, its directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for any loss, damage, claim, injury, or any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website, services, or products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so under UK law.

14. Indemnity

You agree to indemnify, defend, and hold harmless Foodwise Croydon and its affiliates, officers, employees, agents, contractors, suppliers, and service providers from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or third-party rights.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable part shall be deemed severed from these Terms without affecting the validity of the remaining provisions.

16. Termination

These Terms remain effective unless and until terminated by either you or us.

You may stop using our services at any time. We may terminate or suspend your access to the website or services immediately, without notice, if we believe that you have breached these Terms.

Any obligations or liabilities incurred before termination shall survive termination where necessary.

17. Entire Agreement

These Terms, together with any policies or rules posted on our website, constitute the entire agreement between you and Foodwise Croydon regarding your use of the website and services, and supersede any prior agreements, communications, or proposals.

18. Governing Law

These Terms of Sale and any separate agreements through which we provide you services shall be governed by and construed in accordance with the laws of England and Wales.

19. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms at our sole discretion by posting updates on our website. It is your responsibility to check this page periodically for changes.

Your continued use of the website following the posting of changes constitutes acceptance of those changes.

20. Contact Information

Questions about these Terms of Sale should be sent to:

Foodwise Croydon
Company number: 08969410
Address: 39 Church Street, West Croydon, CR0 1RH
Phone: +44 7814 407153
Email: info@foodwisecroydon.co.uk