Cancellation Policy

At Foodwise Croydon, we understand that plans can change and you may need to cancel an order. This policy explains when cancellations are accepted and how they are handled.

1. Cancellation Eligibility

You may request to cancel your order within 24 hours of placing it.

After this period, cancellation requests may no longer be accepted, as your order may already have been processed, prepared, or dispatched.

2. Orders Already Processed or Dispatched

If your order has already been fulfilled or dispatched, it cannot be cancelled.

In this case, if you no longer want the item, you may need to follow our Returns Policy once the order has been delivered, subject to eligibility.

3. How to Cancel an Order

To request a cancellation, please contact our customer service team as soon as possible and provide your order details.

You can contact us using the details below:

Foodwise Croydon
Phone: +44 7814 407153
Email: info@foodwisecroydon.co.uk

4. Refunds for Cancelled Orders

If your cancellation request is approved within the eligible timeframe, a refund will be issued to your original payment method.

Please allow a reasonable number of working days for the refund to appear, depending on your payment provider.

5. Contact Information

If you have any questions about this Cancellation Policy, please contact us:

Foodwise Croydon
Company number: 08969410
Address: 39 Church Street, West Croydon, CR0 1RH
Phone: +44 7814 407153
Email: info@foodwisecroydon.co.uk