Privacy policy

Last updated: April 5, 2026

Foodwise Croydon operates this store and website, including all related information, content, features, tools, products and services, to provide customers with a convenient shopping experience. Foodwise Croydon is powered by Shopify, which enables us to offer our products and services online.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, place an order, contact us, or otherwise use our services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing, and disclosure of personal information.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. This may include:

  • Your name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment details
  • Account details such as login information, preferences, and settings
  • Order history and transaction details
  • Products you view, add to basket, or purchase
  • Communications you send to us
  • Device information such as IP address, browser type, and network details
  • Website usage information, including how you browse and interact with our store

2. How We Collect Your Information

We may collect personal information in the following ways:

  • Directly from you when you place an order, create an account, contact us, or otherwise provide information
  • Automatically through your use of our website, including through cookies and similar technologies
  • From service providers who help us operate our business and website
  • From partners or third parties where permitted by law

3. How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery and manage returns, refunds, or cancellations
  • Communicate with you about your orders, account, or customer service queries
  • Improve our website, products, and services
  • Personalise your shopping experience
  • Send marketing communications where permitted by law
  • Show relevant advertising and promotions
  • Prevent fraud, misuse, or other unlawful activity
  • Comply with legal and regulatory obligations
  • Enforce our terms, policies, and legal rights

4. How We Share Your Information

We may share your personal information with third parties where necessary, including:

  • Shopify, to power and operate our online store
  • Payment providers, to process payments securely
  • Delivery and fulfilment partners, to ship your orders
  • IT, analytics, hosting, and customer support providers, who help us run our website and business
  • Marketing and advertising partners, where relevant and lawful
  • Professional advisers, regulators, or authorities, where required by law or to protect our legal rights

We may also share information in connection with a business transfer, merger, sale, or restructuring.

5. Shopify

Our store is hosted on Shopify. As part of providing the platform, Shopify may collect and process personal information relating to your use of our website and services. Information you submit through our store may be shared with Shopify and its service providers, including where they are located outside your country of residence.

To learn more about how Shopify handles personal information, please review Shopify’s own privacy information.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of third-party websites. You should review their privacy policies before submitting any personal information.

7. Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

8. Security and Retention

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure. For this reason, we cannot guarantee absolute security.

We keep personal information only for as long as necessary to:

  • provide our services
  • manage customer accounts and orders
  • comply with legal, tax, or regulatory obligations
  • resolve disputes
  • enforce our agreements and policies

9. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • request access to the personal information we hold about you
  • request correction of inaccurate information
  • request deletion of your personal information
  • request restriction of certain processing
  • object to certain uses of your information
  • withdraw consent where processing is based on consent
  • request a copy or transfer of your personal information where applicable

You may also unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

To exercise any of your rights, please contact us using the details below.

10. International Transfers

Your personal information may be processed outside the country where you live, including outside the United Kingdom. Where required, we take appropriate steps to ensure that personal information transferred internationally is protected using lawful safeguards.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first and we will do our best to resolve the issue.

If you are based in the UK or EEA, you may also have the right to lodge a complaint with your local data protection authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices. Any updates will be posted on this page with the revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

Foodwise Croydon
Company number: 08969410
Address: 39 Church Street, West Croydon, CR0 1RH
Phone: +44 7814 407153
Email: info@foodwisecroydon.co.uk